REFUND AND RETURN POLICY

All Sales are final. Toynity will not accept any returns or exchanges unless met with the special exceptions below:

You received the wrong item

• Toynity takes special care in ensuring the correct items are sent to you. However, in the extreme rare cases where you’ve received the incorrect items purchased from Toynity.com, the item must be returned within 7 days from the receipt of shipment. 
• All returns must be in the original packaging in the same condition which they were received. Any items opened, tampered with or altered will void its eligibility for return.  
• Please contact cservice@toynity.com (or fill out our Contact us page) to open a case to start the return process. We take images of all orders prior to shipping it out, so images for cross reference will be required.
• If your item is eligible for return, instructions will be provided with an RMA#. Any returns sent without an RMA number will be rejected.
• We cannot guarantee a replacement due to the fast inventory movements. 

• If you received an item that was damaged during shipment, please contact cservice@toynity.com (or fill out our Contact us page) within 3 business days from the receipt of shipment to initiate a parcel damage claim. 
• We take images of all orders prior to shipping it out, so we will require images of the shipment box and damaged item.  
• Please make note that any minor damages (small bends, scuff or indentation) will not be considered for parcel insurance or refund claims. These can occur at any point during the manufacturing, or shipping process which will be very difficult to make a claim for.

• Toynity carries some of the rarest and limited products, which could only have been acquired through other collectors. We do our very best to ensure the item conditions (box, product etc) are very clear by providing high-quality photos from different angles to ensure our customers can see clearly the actual condition of the item before purchasing.
• If you are unsure, please do not purchase and reach out to cservice@toynity.com (or fill out our Contact us page) with any questions. We will be more than happy to send additional photos and answer any questions.